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Buying a product

Choosing a plan, the cart, checkout, payment and what happens next.

Choosing

Each product's page shows what it does, its plans side by side, and See it in action where a demo is available — a sample organisation you can look around (nothing can be changed). Give your email and the demo link is sent to you; it works for 24 hours, and once you've opened it the other products' demos open straight away in the same browser. The ROI calculator estimates what each product saves you.

Per-agent plans (for example the service desk) are priced per agent — choose how many on the plan card. Everything else is a flat price per plan.

Cart and checkout

  1. Buy puts the plan in your cart (one plan per product). Add other products from the cart if you like — buying several together can earn a bundle discount, shown automatically.
  2. Checkout asks for your organisation, the admin for each product (the person who will set it up), and a discount code if you have one. You'll need a Kanishu account at this point — sign up or sign in.
  3. Pay through Razorpay's secure page (card, UPI, net banking). Kanishu never sees your payment details.

After paying

  • The confirmation page shows the order and, once ready, Download invoice — the tax invoice is also emailed to you. See Orders and invoices.
  • Each product is set up automatically; its admin gets an email with a sign-in link. If a product takes longer, it shows as Being set up on My products — nothing for you to do, and you won't be charged twice.

Already have a product? To change its plan or seats, see Plans and renewals — buying it again isn't possible.